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Customer Care Executive:  (Opening 1)

The Job Role and Responsibilities

The primary responsibilities of a Customer Service Executive would be:

  1. Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
  2. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
  3. Follow up to ensure that appropriate actions were taken on customer’s requests.
  4. Refer unresolved customer grievances or special requests to designated departments for further investigation.
Competencies and Skills Required

Customer Service Executive plays a critical role in providing an interface between customers and the client company. We are looking for candidates who have good communications skills, interpersonal skills and can handle stress well. The candidate should possess good listening skills, and the ability to think quickly, to make a recommendation or solution to the customer's problem. A clear and pleasant speaking voice and fluency in English is also desired. The major skills and competencies that employers look for in a candidate are:

  1. Good communications skills
  2. Ability to listen and active in problem solving skills
  3. Good interpersonal skills
  4. Ability to handle pressure

Ecommerce Exe Marketing - Catalogue, Campaign, Banner, Listing  (Opening 1)

The Job Role and Responsibilities

Seller Account Management along with processing & execution of orders.
Responsible for Cataloguing, Ad Campaign, Banner Creation, Promotion on E-commerce portals
Reconciliation stock.
Warehouse shipment knowledge

Competencies and Skills Required

Seller relationship & feedback mgmt
Maintain Inventory Info & Stock Mgmt
Coordination with logistics vendors for timely delivery of products
Preparing sales reports, tracking & monitoring sales
Upload of images and content
Address customer complaints